A prescriptive approach to problem solving for leaders in new roles seeking to establish collobaoration and sunergy with pre-exisitng teams. Based on evidenced-based practice and research for use by leaders of various settings and organizations.
Success occurs when a team trusts the competency and concern of its leaders. Trust from followers can exist instantly when they form a professional kinship with the leader based on non-professional attributes such as previous friend-based relationships, similar ethnicity, culture, gender, or other characteristics in common. This trust creation reflects their worldview and the effects of their life experiences. Without these commonalities, trust begins with communication in these circumstances. Govindraj (2022) encourages communication with the goal of collaboration to discover solutions. The study continues that berating or instilling fear, disrespect, or discrimination is to be avoided, and the existence of vocalized concerns, whether founded or not, is necessary.
A component of developing trust is having the ability to listen to feedback (Govindraj, 2022). Feedback from team members can support leaders in new roles by highlighting areas where the newcomer may not be aware that there has been or is a subtle brewing issue festering and ready to explode open. Feedback connects leaders with team members and organizations with leaders by allowing freedom to share what one party may think is vital information (Govindraj, 2022). This information does not have to be acted upon by the recipient. Still, the fact that they paused to listen to the matter creates a sense of value in the provider. It is interpreted as having shared ownership and increased solidarity in the smooth operations of the enterprise (Dirks, Sweeney, Dimotakis, & Woodruff, 2021). Components of these research studies have been written into multiple steps of the LORNA model to ensure that new leaders intentionally receive input from staff and teams understand the expectation that their leader desires their feedback.
Being transformational is the choice of leadership style during transitions. Zhao, Seibert, Taylor, Lee, and Lam, (2016) state that effective leadership during a voluntary or involuntary transition is achievable through the implementation of transformational leadership, while Sechrest (2020) has included situational leadership and servant leadership. All three of these approaches incorporate the involvement of others. Helping others to grow in vision and implementation is part of the key to transitional success. Transformational leadership is the primary choice because new or revised vision and mission statements are usually needed. A new direction may be necessary to move the company forward from whatever stagnant situation they have had due to previous leadership. This style choice is the way to let everyone know the goals and pathways. Sometimes, the situation is a crisis or an unyielding team, and the leader must use a different style to manage the present unraveling events.
When teams develop emergent leaders within the group, McKee’s (2003) data indicated it was best to step back and observe the dynamics and influencers before attempting to take control. Hastily rushing in to take control if things are seemingly operating smoothly is a quick way to undermine any possibility of future support. Trust is a competency that is essential to every leader and their team. The training of the LORNA Model is to be transformational in creating transformational leaders who have also learned to be servant leaders and situational leaders through the implementation of the steps of the model.
As an avenue for transformational leaders, the model provides opportunities for team members to be empowered to have a voice in decision-making. Through servant leadership, the leader is guided via steps to work with teams and recognize the team’s skills and contributions, allowing the spotlight for success to shine upon others, not themselves. By utilizing the actions of generative thinking, appreciative inquiry, and brainstorming written into the steps of the model, a leader can identify which team members show directive or supportive needs and plan how to equip them for success. These actions develop the situational style of leadership.
The magnitude of stakeholders’ concern for their new leader’s success depends on the personal investment and potential of negative personal impact related to changes during an executive transition. Stakeholder concerns surround financial losses, reputation, influencing connections, and company position. Terblanche et al. (2018) indicated that stress, doubt, anxiety, calm, relief, and peace are all possible emotions stakeholders may experience. Minimizing discomforts is a priority in their minds.
While there was research data on stakeholders during transitions, they were not the focus of this research proposal. However, they are mentioned to show relevance that existing individuals within the company can influence the success or failure of new leaders depending on their personal psychological and emotional priorities. Additionally, many new leaders are unsuccessful because of their inability to understand and correctly implement skills. Benson (2015) agrees that having one’s own philosophy on leadership can assist an individual in identifying their leadership approach to different scenarios. They have created inner principles over time, and knowing the type of relationships they tend to have with followers is useful knowledge to possess (Benson, 2015; Govindraj, 2022).
While a coach and mentor can assist the new leader in developing a personal leadership philosophy, this knowledge creates the best results when attained before an individual accepts a leadership position and in partnership with a mentor in a similar field and position (Bartz, et al., 2019; Kilpatrick, 2022; Govindraj 2022) points out that the process of adopting an effective leadership philosophy takes months and, ideally, should be developed elsewhere to master the interactive skills for dealing with company staff, stakeholders, and clients.
Studies in the areas of psychology and leadership suggest that a positive mindset and pre-established personal mission can counteract feelings of inadequacy and operational confusion amongst new leaders. Research shows that newly appointed leaders experience psychological reactions to their new positions' responsibilities, accountability, and weight (Bartz, Kritsonis, and Karnes, 2019). Seligman (2008) suggests that controlling these reactions comes by modifying emotions through the integration of meaningful purpose and the collaboration of newly formed authentic relationships. Irvine and Brundrett (2019) found in their research that during the early period of appointment to a leadership position, reflecting on experience can significantly ease the transitional period.
Research has discovered multiple approaches to motivating others to complete tasks dependent on the environment, involvement of others, skill set level, and availability to resources. In transitionary periods, Maslow's Hierarchy of Needs, McClelland's Three Needs Theory, and Herzberg's Motivation Theory is beneficial to understand (Northouse, 2016). Maslow’s Hierarchy of Needs focuses on the needs which may be in play at any given time with an individual, depicted on a pyramid with the most basic needs at the broader bottom and the least basic at the narrow top.
Individuals will resist collaborating with leaders if they are distracted by acquiring basic needs below the needs their leaders expect them to fulfill (Northouse, 2016). Maslow’s pyramid starts at the bottom and moves to the top through physiological/basic, safety/security, social, esteem, and self-actualization needs. McClelland’s Needs Theory indicates that a person’s level of effectiveness and motivation depends on three needs developed by their experiences over time. Those needs are for power, affiliation, and achievement. A leader’s ability to match the existing need to their team members’ desires can successfully delegate tasks and content to team members (McKee, 2003).
Finally, Herzberg's Motivation Theory focuses on tasks' motivational and maintenance factors that cause satisfaction or avoidance in different individuals. Willingness to participate in either of these factors depends on the individual’s negative or positive past experiences. Both leaders and team members needed to be incentivized to work together to obtain the greatest viable outcome. The model’s training is intentional in relaying the benefits of cooperation and collaboration for overall success in achieving the desired accomplishments. Goodyear & Golden (2008) and Crane (2022) conducted research that supported the necessity for new leaders’ mindsets to shift from self-to-team contribution and involvement, a core approach of the LORNA Model training.
The figures depict one of the ideologies of the LORNA Model: leaders have increased success identifying significant viable solutions when they develop a desire and ability to collaborate with others.
The figures depict one of the ideologies of the LORNA Model: leaders have increased success identifying significant viable solutions when they develop a desire and ability to collaborate with others.
It is an intentional step in the right direction towards building synergy and displaying respect of others contributtions to the process. Giving your genuine attention can build their appreciation and trust.
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